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Shipping Policy

A legal disclaimer

Legal Disclaimer & Terms of Use

  1. This website is owned and operated by CROF Macau, a company registered in the Macao Special Administrative Region of the People’s Republic of China (hereinafter “the Company”).

  2. By accessing and using this website, you accept and agree to be bound by the terms and conditions of this disclaimer. If you do not agree, please refrain from using the website.

  3. All information provided on this website (including but not limited to product descriptions, sizing charts, pricing, stock availability, and blog articles) is for general information only. The Company does not warrant that such information is accurate, complete, or up-to-date.

  4. Product images may slightly differ from actual items due to lighting and monitor settings; the actual product shall prevail.

  5. The Company reserves the right to change prices, product specifications, promotions, and the content of this disclaimer at any time without prior notice.

  6. All text, images, logos, designs, and layout on this website are protected by copyright, trademark, and other intellectual property laws. No part may be copied, reproduced, or used for commercial purposes without prior written permission.

  7. While the Company has taken reasonable measures to keep the website secure and free of viruses, we shall not be liable for any loss or damage (including loss of data, loss of profit, or damage to computer systems) arising from the use of this website.

  8. This website may contain links to third-party websites. These links are provided for convenience only, and the Company is not responsible for the content or privacy practices of such sites.

  9. This disclaimer and your use of this website shall be governed by and construed in accordance with the laws of the Macao Special Administrative Region, People’s Republic of China. The courts of Macao shall have non-exclusive jurisdiction over any dispute.

© 2025 CROF Macau. All rights reserved.

Shipping Policy - the basics

Thank you for shopping with CROF!

 

Shipping Destinations
We currently ship to: Macao SAR, Hong Kong SAR, Mainland China, Taiwan, Singapore, Malaysia, Japan, South Korea, Australia, USA, Canada, UK, EU countries and more.

 

Shipping Rates
Macao local: Free over MOP/HKD 499 | MOP 40 flat rate below
Hong Kong: Free over HKD 599 | HKD 60 below
Mainland China: Free over RMB 599 | RMB 60 below
Taiwan: Free over TWD 2,500 | TWD 400 below
International: Calculated at checkout based on weight and country

 

Processing Time
In-stock orders are dispatched within 1–3 business days after payment confirmation. Pre-order items will show the estimated shipping date on the product page.

 

Delivery Time (after dispatch)
Macao: 1–2 business days
Hong Kong: 2–4 business days
Mainland China: 3–7 business days
Taiwan: 4–8 business days
International: 7–20 business days (depending on customs)

 

Carriers
We use SF Express for Macao/HK/China/Taiwan and DHL/FedEx/SF International for the rest of the world.
 

Important Notes
Delivery estimates are not guaranteed and may be affected by weather, customs, or holidays
Any import duties, taxes, or customs fees for international orders are the recipient’s responsibility
Tracking number will be emailed once the parcel is shipped
Contact us immediately if no tracking update after 7 days

 

Self Pick-Up (Macao only)
Choose “Store Pickup” at checkout (free).
Address: Macau International Airport Gate 16-18
Opening hours: Mon–Sun 12:00–20:00 (closed on public holidays)

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